Refund & Cancellation Policy

1. Overview

Selling to Sold is committed to providing exceptional value through our reseller platform. This policy outlines our subscription refund and cancellation terms, ensuring a fair and transparent experience for all users.

2. Subscription Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will retain full access to all features until the end of the paid period
• No refund will be provided for the unused portion of the current billing cycle
• You may export all your data for 30 days after cancellation
• No additional charges will be made after cancellation
• You may reactivate your account at any time

3. 7-Day Money-Back Guarantee

New subscribers are eligible for a full refund if they cancel within 7 days of their first subscription payment:

• This guarantee applies only to first-time subscribers
• Request must be made within 7 calendar days of initial payment
• Full refund will be issued to the original payment method
• All account data will be permanently deleted upon refund processing
• You may sign up again in the future as a new customer

To request a refund under this guarantee, contact support@sellingtosold.com with your account email and reason for cancellation.

4. Refund Eligibility for Service Issues

Refunds or credits may be provided in the following circumstances:

• Extended Downtime: If the platform is unavailable for more than 48 consecutive hours due to our technical issues
• Feature Unavailability: If a core advertised feature is unavailable for an extended period
• Billing Errors: If you were charged incorrectly or multiple times in error
• Service Not Provided: If we are unable to provide the subscribed service level

Refunds for service issues are evaluated on a case-by-case basis and may be issued as account credits or refunds to your original payment method.

5. Non-Refundable Items

The following are non-refundable:

• Subscription fees for months already completed
• Fees paid more than 7 days ago (except for billing errors)
• Transaction fees charged by third-party payment processors
• Marketplace fees charged by eBay, Facebook, or other platforms
• Custom development or integration services
• Add-on services already delivered (e.g., additional storage, priority support)

6. Downgrade and Upgrade Policy

You may change your subscription tier at any time:

• Upgrades: Take effect immediately. You will be charged a prorated amount for the remainder of your current billing cycle.
• Downgrades: Take effect at the end of your current billing period. You retain access to higher-tier features until then.
• No refunds are provided for mid-cycle plan changes
• You may make unlimited plan changes without penalties

7. Annual Subscription Refunds

Annual subscriptions follow slightly different rules:

• 7-day money-back guarantee applies to new annual subscribers
• After 7 days, annual subscriptions are non-refundable
• You may cancel to prevent auto-renewal at the end of the year
• Prorated refunds are not provided for early cancellation
• Service issues may qualify for account credits at our discretion

8. Refund Request Process

To request a refund:

• Contact support@sellingtosold.com with your account email
• Provide your subscription details and reason for the refund request
• Include any relevant screenshots or documentation for service issues
• Allow 3-5 business days for review and response
• If approved, refunds are processed within 7-10 business days

9. Refund Processing

Once a refund is approved:

• Refunds are issued to the original payment method
• Processing typically takes 7-10 business days
• Bank processing times may add 3-5 additional business days
• You will receive email confirmation when the refund is processed
• Account access may be terminated immediately upon refund processing
• Data export opportunities are provided before access termination

10. Chargebacks and Payment Disputes

Please contact us before initiating a chargeback:

• Chargebacks may result in immediate account suspension
• We are required to investigate all chargebacks, which incurs fees
• Most billing issues can be resolved quickly through support
• Fraudulent chargebacks may result in permanent account termination
• You may be liable for chargeback fees if the dispute is found baseless

11. Failed Payment and Account Suspension

If a subscription payment fails:

• We will attempt to process the payment again after 3 days
• You will receive email notifications about the failed payment
• Your account will be suspended after 7 days of non-payment
• Data is retained for 30 days during suspension
• Update your payment method to restore access immediately
• No refunds are provided for service interruptions due to failed payments

12. Dispute Resolution

If you disagree with a refund decision:

• Request a review by emailing support@sellingtosold.com
• Provide additional documentation or evidence to support your case
• A senior team member will conduct a thorough review
• You will receive a final decision within 10 business days
• If resolution cannot be reached, disputes will be settled through binding arbitration as outlined in our Terms of Service

13. Policy Changes

Selling to Sold reserves the right to modify this refund policy at any time. Changes will be communicated via email with 30 days notice. Your continued use of the platform after such changes constitutes acceptance of the updated policy. However, changes will not affect refund requests submitted before the policy change.

14. Contact Information

For questions about this refund policy or to request a refund, please contact us: